Terms of service

We’ve tried to keep it simple and in plain English here.  At the end of the day we want you to have a good experience, tell your friends good things and hopefully purchase of us again so we’ll do everything we can to make sure that happens.

Here’s a bit of the stuff you may need to know though….

• Getting Lost are selling packs of cards with generic directions and/or activities on them.  Please read the product descriptions for each product for more information.  The inspiration cards feature NZ and Australian locations and the misdirection cards can be used in most locations around the world. You may need to adapt some depending on your location. We make our games in New Zealand and these are all assembled and designed by us rather than on a conveyor belt so there may be some differences in each product. 

• From time to time we offer a gift with purchase with our games.  If these promotions require a coupon code then you do need to enter this code at the time of purchase in order to be eligible for these.  If you do spot a code later that you were eligible for after you have placed your order you may contact us to ask if it is possible to add this but once a product has been packed we are unable to add this.

• We send our products from New Zealand.  Products will be shipped as soon as possible (we aim for next business day from receiving your order but this will be longer in busy periods).  We send our parcels without a signature required.  A tracking notice will be sent with all orders so check your junk mail if you haven’t got this.  Shipping targets are specified in the description of the shipping option selected but we cannot guarantee that items will be delivered in this time frame as this unfortunately is out of our control and a refund will not be issued for longer delivery time.

• Commercial (including Post Offices), PO Boxes, Parcel Collect / Lockers need to be booked on a different service and it does cost $2 more. Please ensure that the correct service is selected as if this is booked on the wrong service it may not make it to you and you will be liable for any return postage fees ($20) and the cost of resending these.  

• This game is all about getting lost but we don’t want you to actually get lost or endanger yourself in any way.  Please use your common sense and if at any time a direction is unsafe please don’t do it.  Getting Lost is not responsible for any consequences, damage or harm arising from using the game.

• We will make every effort to represent the game accurately to you.  If you are not satisfied with the game please contact us within 30 days and we will refund or exchange your game. You must pay for the game to be returned to us in a saleable condition to 1/69 Roseberry Avenue, Birkenhead, Auckland and a refund or exchange will be made once the game is received in a saleable condition.

• From time to time people accidentally purchase twice.  This may be from a time out, pushing the button multiple times or other things.  We don’t want to bill you twice (we get charged fees regardless) or send your item twice (we pay for shipping twice!).  And some people legitimately order twice for many different reasons.  If we spot a double order we will e-mail you to check.  But we don’t always spot them, especially when we are busy.  We will send you a confirmation for each order though so if you get two orders please contact us so we can fix it up prior to sending.  If we do send your order two times you will need to return one before we can refund you.

• Please see our privacy policy for details on what we do with your data

• By using and accessing our website you agree to our Ts & Cs

• Getting lost reserves the right to change our Ts & Cs at any time

• We pay NZ and Australian GST and these are included in our prices.  We ship from New Zealand.  If you are buying outside of NZ you are responsible for any taxes, duties or restrictions that may be imposed in your own country above and beyond GST in Australia and New Zealand.  We use geo location targeting to display prices in your local currency prior to checkout.

• Getting Lost owns the intellectual property in the Getting Lost cards.

• Getting Lost holds a registered trade mark in New Zealand, Australia, UK and USA.

• All NZ consumer guarantees apply

• Unless otherwise specified coupon codes are not able to be combined.